Booking Page

True North Online Booking Policy

All bookings must be made at least 24 hours in advance.

Bookings are processed between 9:30 am - 2:30 pm.

Payment must be received no later than 2:00 pm the day before the transfer takes place.

We are unable to guarantee appointment times as well as exact pickup times.

There is a minimum one-hour window quoted on all pickups & drop-offs.

All bookings must be pre-paid. A payment link will be provided in the confirmation email for our credit card payment service provider.

Bookings may be amended or cancelled up to 4 hours prior to the scheduled pickup time by calling 1-478-737-1511. If cancelled within 4 hours no refund will be issued.

First Name *

Last Name *

Email *

Phone *

Preferred Contact Method *

Patient's First Name *

Patient's Last Name *

Personal Health Number (PHN) *

Date of Birth *

Patient's Weight (lbs) *

Number of Escorts Are There Stairs At Pickup or Drop * Mobility Requested * Number of Individual Steps Can patient sit upright unsupported in a chair with knees bent at 90 degrees? Type Of Own Wheelchair Is the Patient On Oxygen? Does The Wheelchair Have Footrests? Flow Rate of Oxygen (L/m) Is There Any Additional Information We Need To Know? Date/Time

Transfer Date * Preferred Pickup Time (24hr Clock) Pickup Facility or Hospital Name & Ward (If Applicable) Pickup Address

Pickup City

Suite/Unit #

Pickup Postal Code Pickup Contact Name Pickup Contact Phone # Any Additional Information We Need To Know About The Pickup Location?

Transfer Type Requested Return Time (24hr Clock) Appointment Time (if applicable) (24hr Clock) Drop Facility or Hospital Name & Ward (If Applicable) Drop Address

Drop City

Suite/Unit #

Drop Postal Code Drop Contact or Dr. Name Drop Contact or Dr. Phone # Any Additional Information We Need To Know About The Drop Location?

Terms and Conditions

30% surcharge will be applied to any bookings occurring between the hours of 22:00 and 06:00 as well as all Sundays and STAT Holidays.

There will be no bookings accepted for Christmas Day (Dec 25th).

All bookings where we are waiting with the patient during an appointment automatically include 30 minutes of waiting time charges. If the appointment is in excess of 30 minutes, additional wait time will be charged to your credit card.

If the booking is cancelled within 4 hours of the scheduled pickup time, there will be no refunds issued. This also includes, but is not limited to, if the patient refuses to travel with us upon our arrival, or if the transfer is cancelled by facility staff upon our arrival.

All bookings include 15 minutes of loading time at the pickup and/or drop off location. Any waiting time in excess of the 15 minutes will result in an additional charge to your credit card.

To view our Privacy Policy please click here.

The Submission of this booking signifies that the booking information provided is correct and accurate and that you have proper authorization to request this transfer.

Booking Request